Service
Contact Reason Taxonomy
A clean reason tree so deflection analytics map to real intents—not free-text chaos.
Ticket tags, bot intents, and search phrases rarely share a language. We design a practical taxonomy, map legacy labels into it, and show how each leaf should appear in deflection and containment views. Built for support ops who need reports agents will actually use.
What is included
- Reason tree draft with examples
- Mapping guide from current tags
- Agent and bot labeling notes
- Reporting cut recommendations
How we start
Share your current deflection views, ticket tags, and the channels you count as self-service. We reply with a proposed window, people to involve, and an informational fee range before kickoff.