Service
Deflection Baseline Audit
Establish a trustworthy deflection rate from your help center, bot, and ticket data—before you change anything.
We reconcile what “deflected” means across your channels, rebuild the baseline from event and ticket sources, and document exclusions so leadership stops arguing about the numerator. You leave with a shared definition, a current rate, and the gaps that inflate or hide success.
What is included
- Channel inventory and deflection definition workshop
- Baseline rate with method notes
- Exclusion list and known data caveats
- Priority list of measurement fixes
How we start
Share your current deflection views, ticket tags, and the channels you count as self-service. We reply with a proposed window, people to involve, and an informational fee range before kickoff.